FAQs
What to know before you book.
Straight answers about the hire, delivery, collection, the card hold and what you can safely clean.
What does the $79.95 hire include?
A carpet cleaner for 24 hours, solution for around three rooms, delivery, collection and a two-minute run-through.
When do you deliver and collect?
Delivery is between 7am and 9am. Collection is after 9am the following day, or later if you purchase extra days.
What is the $100 authorisation hold?
It is a temporary card hold, not an extra charge. We release it after the machine is returned and inspected. Your bank's processing time may vary.
Can I cancel or change my booking?
Cancellation or rescheduling is free up to 48 hours before delivery. Inside 48 hours, call us and the cancellation terms apply.
Do I need to empty and rinse the machine?
Yes. Empty the dirty water and give the tanks a quick rinse before collection.
What should I not clean?
Do not use the scrubber on wool, silk, viscose, jute, sisal, antique or hand-knotted rugs, or anything labelled dry-clean only. Read the suitability guide.
How long will carpet take to dry?
Drying varies with the carpet, weather, ventilation and water used. Allow several hours and keep furniture, people and pets off the carpet until it is dry.